Here at Blue Goblin Car Care we aren't satisfied if you're not satisfied! Customer trust and confidence in us is a priority to us. We take great pride in our products and our customer service so how about this! If a product arrives damaged or you have used one of our products and it's left you unimpressed (unlikely), send us an email stating why you're not happy and we will issue you a full refund on return of the product. We will also pay for return shipping! Can't get fairer than that now can you!